Terms and conditions
PLEASE NOTE: When making your booking through star parking you have agreed to be bound by the Terms and Conditions of Bookings for Star Parking Ltd. We receive booking via different channels such as offline marketing and booking agents. It is your responsibility to request a copy of terms and conditions of your parking provider if book through an aggregator or third-party seller.
All of the car park services offered by Star Parking are based off-site, unless otherwise stated. Star Parking Ltd will not be held responsible for any claims for refunds based on any customer's claims that this information is not readily available on the site, as it is stated throughout the site and within the stated terms and conditions.
E-mails containing booking confirmation details are issued automatically by our system up on completion of the booking. We cannot be held responsible for those details not reaching a client's inbox due to the security settings of client's computer or service provider.
1.0 Any recording device and dash-cams will be disconnected at the point of collection due to data protection.
1.1 Star Parking do not accept unfit roadworthy vehicle. It is driver's discretion to inspect and accept the vehicle. No refunds will be made in the event of a refusal of your vehicle collection by our drivers.
1.2 We do not accept Caravan, campervan, over height/overweight vehicles, Structurally Modified vehicle, Mini bus over 12 seaters and any cars value exceeding £30.000. You must email/call us prior to making your booking if you bear one these type of vehicles as you won't be paid in full or may refuse any claims during the event of an accident/damage claims. However, we still will honour your booking if you still wish to park with us assuming that we have your consent of these conditions.
1.3 Star Parking Ltd is the direct operators for Heathrow airport. Please request T&C separately for use of other airport such as, Gatwick, Luton, Stansted and City.
1.4 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Chauffer and Meet & Greet) so please check your vehicle carefully before leaving.
1.5 Star Parking Ltd cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions etc.
2. PARKING REQUIREMENTS -
2.1 Directions and parking procedures:
Chauffeur / Meet and Greet Services: Please make sure you have the telephone number, and details of arrival procedure as stated on your booking voucher. It is your responsibility to obtain this information before departing for the airport - any missed bookings, flights or other problems arising from the customer's failure to obtain this information will not be recompensed by Star Parking Ltd or any of our affiliates.
2.2 Possessions and Keys: Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so unless otherwise stated.
2.3 Procedures: If you are charged by the car park because you do not follow the correct entry or exit procedures or present your voucher, Star Parking Ltd may not be able to obtain refunds on your behalf.
2.4 Chauffeur Bookings: Any input errors resulting in company drivers being kept waiting or late arrivals by clients may result in a £15 administration charge, payable to the driver immediately. Please check the product for surcharges.
2.6 Vehicle drop-off and collection out of operational hours will be subject to £15 before 04.45- 23:59
2.5 Moving and Relocation of Vehicles: You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed and holds a current MOT if applicable. The car parking company reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left with the vehicle at the time of handing it over to the driver. (Unless you have booked a self-park product). It will be necessary in the exercise of the rights conferred upon the car parking company under this condition, for the car parking companies chauffeur to have the right to drive or otherwise take the vehicle on the public highway. The car parking companies chauffeurs are fully insured by the company for this purpose. We reserve the rights to drive vehicle up to 30 mile round trip on certain busy seasons to main/temporary facility.
All prices are for pre-booking and include VAT at the current rate of 20% unless otherwise indicated.
3.1 Price Changes: Star Parking Ltd is committed to providing the highest standards and the best choice of product, at the best prices, so throughout the season we continually review our products and prices. There are likely to be some seasonal special offers and in some circumstances prices may go up.
3.2 All bookings are subject to a non-refundable booking fee of £15
3.3 Daily Prices: Daily prices may vary according to the date and length of stay.
3.4 Surcharges: Please check the products for any additional surcharges. These charges are charged by the chauffeur/car parking company independently and bare no relevance to Star Parking Ltd or our advertised prices.
3.5 Two way 24-hour transfers from the car park to the airport: Included in the Star Parking Ltd price.
3.6 Minimum stays: A minimum stay applies at some car parks. Should you wish to stay for fewer days you can, but the cost of the minimum duration is payable.
3.7 High-sided or unusually wide vehicles: Not all car parks can accommodate them or there may be an extra charge. Please check the product or contact our office for details before making a booking.
With our affiliated booking agents Star Parking Ltd can advertise for numerous companies at any one airport, and as such advertise the best possible price for any given stay throughout the year for that airport.
5. CANCELLATION POLICY:
5.1 ALL CANCELLATIONS MUST BE MADE DIRECTLY THROUGH STAR PARKING LTD IN ORDER TO BE VALID. (Not with the car park).
5.2 Please send an e-mail to email@example.com or Phone: 01753 989 992 (Office hours only - Monday - Friday 09.00 to 17.00) quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods (see 5.5).
5.3 Any clients booking where they have not complied with on screen booking requirements (e.g. printed off their voucher etc.) and who have been unable to park will not be subject to a refund.
5.4 The Customer shall immediately inform the Company of any cancellation or delay in delivering or collecting the Vehicle as soon as possible after the event that lead to the cancellation or delay. (b) Depending on the notice given, a charge will apply to cover the costs of administration and re-allocation of the reserved space. Refunds and charges relating to cancellation will apply as follows:
Up to and including 14 days prior to departure date: full refund.
Between 13 days and 7 days prior to departure date: 25% admin charge.
Between 6 days and 48 hours prior to departure date: 50% admin charge.
48 hours or less prior to departure date: no refund possible.
5.5 In the event of a no-show by the Customer or delay in excess of 30 minutes in arriving with the Vehicle at the Agreed Time by the Customer, the Company reserves the right to charge the Customer a part or the whole of the chargeable rate in force at the time.
5.6 Duplicate Bookings - In the event of a client making a duplicate booking for the same stay/vehicle and client and do not contact us within 28 days of their return will incur the full cost of that booking.
5.7 With every effort being made to ensure clients receive the information pertaining to their booking. If for any reason a client fails to utilize the booked space and adequate notice is not given (72 hours) will regretfully receive no refund.
5.8 CANCELLATION COVER
a) Should a client wish to cancel they must do so at least 24 hours prior to their departure date in order to be eligible, those who cancel after this time will be subject to our normal conditions listed above.
b) Cancellation Cover does not apply for bookings made the same day, booked for the following day or in certain products where stated.
6. AMENDMENT POLICY:
Any date and/or product amendments made to a booking with more than 24hours notice will be free
To amend your bookings please use the contact us form or contact our office within office hours.
7. ARRIVAL TIMES:
We request customers ensure they arrive at the car park with plenty of time to achieve their flight check-in.
8. COMPLAINTS PROCEDURE:
8.1 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem. If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage. Our service providers will do their utmost to assist with any given request, however assistance cannot be guaranteed.
8.2 Please put any outstanding issues in writing via email within 5 working days of your return date, including as much detail as possible, to firstname.lastname@example.org
8.3 You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay and the reason for it, should one arise.
9. LIMITATION of LIABILITY:
9.1 The total liability for Star Parking Ltd to the client for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to Star Parking Ltd as per the contract.
9.2 We may store your vehicle in overflow compounds when the main compound is up to the full capacity. Our overflow compound may not fitted CCTV. However, we ensure those facilities are securely enclosed and no access to the public.
10. DISTANCE SELLING:
Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services. Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.
Star Parking Ltd may at any time modify these Terms and Conditions and your continued use of this website including telephone bookings will be conditioned upon the Terms and Conditions in force at the time of your use.
12. Exclusions and limits of our responsibility
12.1 Loss or damage covered by your own insurance. No vehicles will be covered for fire/theft/flood or any other intervening act of nature whilst in our custody.
12.2 Any indirect or direct loss as a result of damage or loss to the vehicle (such loss of earning/missed flights etc)
12.3 Our insurance will pay not more than 30k for loss of or damage to the vehicle whether fault or non fault.
12.4 We endeavour to deliver your vehicle back to you within 45mins depending on traffic, weather conditions and on certain holiday periods.
12.5 We will not be held liable for any delayed or missed flight/car hire charges as a direct or indirect result of our service.
12.6 We will not be responsible for any minor scratches or dents (whether it's marked or not on vehicle check documents) which may not be possible to identify in confined times and weather conditions
12.7 We will not be responsible for any chips or broken glass to the vehicle whether it's marked or not on vehicle check document
12.8 we will not be responsible for any valuable left in your vehicle whilst in our custody.
12.9 We will not be responsible for any discolour of the paintwork or dents and scratches may become visible after car wash/rainfall. This is regardless if the dents or scratches mentioned on our inspection sheet.
12.10 We will not hold any responsibility of your alloys or tyre puncture regardless if it's mentioned on our inspection sheet.
12.11 I the event that your vehicle needs to be repaired as a result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect your vehicle to and from the garage at your own cost. In some cases we will offer loan cars depending on the severity of your vehicle driving condition. It will be only a standard car up to 1.2cc. We will not offer like for like vehicle.
12.12 We will not authorise or agree to for any works to be carried out by dealerships even in the event of the vehicle foregoing its warranty. It is important that you obtain our agreement and liaise with us what's the best solution to rectify and damages/scratches.
However, In the event that we agree any form of repair or compensation (whether liability is admitted or not by us) you (the client) will be responsible for the damage excess fee of £500 to pay for any damage to claim carried out through our insurance company.
It is your responsibility to keep pictures of your vehicle to prove evidence in the event of any damage claims, Any claims for minor dents and scratches will not be compensated unless proven by your images (Images should captured at the time of arrival). Images also can be requested from certain terminals by entry capture. It is your responsibility to liaise with the relevant authority to obtain pictures to prove damages/scratches.
As a valued customer we, or the agent with whom you booked your parking, may contact you with offers we feel you may be interested in. You can opt out of receiving these emails by contacting email@example.com this does not affect your statutory rights as a consumer.
14. OTHER All above T&C are governed by and shall be construed in accordance with the laws of England. We may alter our terms and condition at any time with the the decision of BOD and will be update only on our website with immediate effect with or without notification.